Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 22, 2025
Quick Summary
We collect information necessary to provide our luxury villa rental services, protect your data with industry-standard security measures, and never sell your personal information to third parties. You have control over your data and can request access, updates, or deletion at any time.
Information We Collect
Personal Information
- Name, email address, and phone number when you create an account or make a booking
- Billing address and payment information for processing reservations
- Government-issued ID for identity verification and security purposes
- Travel preferences and special requests to enhance your stay
Usage Information
- Website interactions, pages visited, and features used
- Device information including IP address, browser type, and operating system
- Location data when you use our mobile app or search for properties
- Communication history with our customer service team
How We Use Your Information
Service Delivery
- • Process bookings and payments
- • Coordinate property access and check-in
- • Provide customer support
- • Send booking confirmations and updates
Communication
- • Send important booking information
- • Share property updates and recommendations
- • Respond to inquiries and provide support
- • Send promotional offers (with your consent)
Security & Safety
- • Verify identity and prevent fraud
- • Protect against unauthorized access
- • Ensure property and guest safety
- • Comply with legal requirements
Improvement
- • Analyze usage patterns and preferences
- • Enhance website and app functionality
- • Develop new features and services
- • Personalize your experience
How We Protect Your Data
Technical Safeguards
- • SSL encryption for all data transmission
- • Secure servers with regular security updates
- • Multi-factor authentication for staff access
- • Regular security audits and penetration testing
Operational Safeguards
- • Limited access to personal data on need-to-know basis
- • Staff training on privacy and security protocols
- • Secure disposal of data when no longer needed
- • Incident response plan for potential breaches
Your Privacy Rights
Access & Portability
Request a copy of all personal data we hold about you in a machine-readable format.
Correction & Updates
Update or correct any inaccurate personal information in your account at any time.
Deletion
Request deletion of your personal data, subject to legal retention requirements.
Opt-Out
Unsubscribe from marketing communications while still receiving important booking updates.
Contact Our Privacy Team
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
booking@mitarentals.com
Phone
+52 322 889 8899
We will respond to all privacy requests within 30 days.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by email or through a prominent notice on our website at least 30 days before the changes take effect.
Continued use of our services after policy updates constitutes acceptance of the revised terms.